Terms of Service

These terms govern your use of LocalPulse, a service operated by PRIMOVIDA LTD, a company registered in England & Wales (company no. 15457214), registered office 140 Beswicke Royds Street, Rochdale, England, OL16 2XD. By creating an account you agree to them.

Consent to receive SMS messages

By submitting your contact information through our SMS opt-in form, or by calling or texting LocalPulse, you agree to receive service-related SMS messages. These include replies to your inquiries, missed-call replies, appointment and demo confirmations, account and service updates, invoice updates, and feedback requests.

Opt-out policy: you may opt out at any time by replying STOP to any message. After opting out you will no longer receive SMS messages, though the business may still contact you by phone or email about services you requested. Reply START to opt back in.

Message frequency and rates: message frequency varies depending on your service activity. Message and data rates may apply according to your mobile carrier’s plan. Reply HELP to any message for assistance.

Support and contact: for questions about SMS communications, email support@localbusinesstool.com.

The service

LocalPulse sends texts and emails on your behalf to your leads and customers, and helps you manage follow-up, reviews, quotes, invoices, and win-back campaigns. You are responsible for the content you send and for having permission to contact the people you message.

Your responsibilities and acceptable use

• You must have proper consent to text or email the customers you add, and you must honour opt-out requests.
• You must comply with all applicable laws and carrier rules, including US A2P 10DLC messaging rules.
• You may not use LocalPulse for prohibited content, including cannabis, firearms, illegal substances, payday or high-risk loans, gambling, adult content, hate speech, or third-party lead generation.
• Every message must identify your business and include an opt-out instruction where required.

Billing

Paid plans are billed monthly in advance through Stripe. Text messages beyond your included allowance are charged at your plan’s overage rate or covered by top-ups. You can cancel at any time; access continues until the end of the current billing period, and we do not provide partial refunds unless required by law.

Availability

We work to keep LocalPulse available and reliable but do not guarantee uninterrupted service. Message delivery also depends on carriers and third parties outside our control.

Termination

You may close your account at any time. We may suspend or terminate accounts that break these terms or that put the service or other users at risk.

Liability

LocalPulse is provided “as is.” To the extent permitted by law, we are not liable for indirect or consequential losses, and our total liability is limited to the fees you paid in the previous three months.

Changes

We may update these terms. Continued use after a change means you accept the new terms.

Contact

Questions? Email support@localbusinesstool.com.